FREQUENTLY ASKED QUESTIONS

Can I replace an item instead of requesting a refund?

Yes, you may request a replacement instead of a refund if the product is eligible. We will process the replacement once we receive the returned item.
Can I return any product?

Most products can be returned within 30 days, provided they are in their original, unused condition. Some products, such as custom orders or clearance sale items, may not be eligible for return.
What if the product was a gift?

If you received the product as a gift, you can still initiate a return or replacement without informing the purchaser. The refund or replacement will be handled between you and us directly.
What should I do if I receive a damaged, defective, or wrong product?

If you receive a product that is damaged, defective, or different from what you ordered, you should notify us within 7 days of receiving the product. Please contact our customer service team at [Customer Service Email/Phone Number] to arrange a return or replacement. Ensure you provide photos or videos showing the defect for faster processing.
What if I received the wrong item?

If the product you received is not what you ordered, please contact us immediately. We will arrange for the incorrect product to be picked up and deliver the correct item as soon as possible.
What Are the Return Guidelines?

All returned items must be in their original condition, including the packaging and any accessories that came with the product. We do not accept returns for products that are used or show signs of wear and tear. Items missing parts or those not in their original packaging may not be eligible for return. Return requests must be initiated within 30 days of receiving the product, except in cases where the product is damaged or defective.
Return Pick-up and Self-Ship Guidelines

Pick-Up Service: We offer a free return pick-up service for eligible locations. Please ensure the product is securely packaged and labeled for return. The pick-up will be scheduled at your convenience. Self-Ship Option: If our pick-up service is not available in your location, you may self-ship the product back to us. Upon receiving the item, we will reimburse the shipping cost (up to a pre-determined limit) if you provide us with the shipping receipt. Ensure the product is securely packaged and shipped to the return address provided by our support team. We recommend using a trackable shipping method to avoid any issues during transit.
Returns Policy

At Euphonik.org, we strive to provide a hassle-free returns process for our customers. If you are not completely satisfied with your purchase, you can return most products within 30 days, provided they meet our return guidelines. You may choose between receiving a replacement or a full refund, depending on availability. Exceptions: Customized or personalized products cannot be returned. Clearance or sale items may have different return policies, which will be clearly mentioned during the purchase process.
Refund Processing and Notification

Once we have received your returned item and inspected its condition, we will process your refund. You will be notified via email once the refund is initiated. Refunds will be processed to your original payment method within 5-10 business days, depending on your payment provider. If there are any delays, please contact our support team for assistance.